Return Policy
Eligibility for Returns
Returns are accepted for items that are unused, undamaged, and in their original packaging with all accessories included.
Items must be returned within 30 days of the delivery date to qualify for a refund.
Non-Returnable Items
The following items are non-returnable:
- Clearance or final sale items
- Consumables such as batteries (unless they arrived defective or damaged)
- Accessories like chargers or cables if purchased separately (unless defective)
Return Process
Initiate Return: Contact us at one-tinted@outlook.com or +6011-72278496 to start your return. Please include your order number and reason for return.
Return Authorization: Our team will review your request. Once approved, you’ll receive a return authorization and instructions.
Ship Your Return: Package your item securely and send it back using a trackable shipping method. You may be responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we’ll process your refund within 5-10 business days.
Cancellation Policy
We understand that sometimes plans change.
Orders can be canceled under the following conditions:
-
Before Shipping:
If you wish to cancel your order, please contact us within 12 hours of placing the order. If your order has not yet been shipped, we will process your cancellation and provide a full refund. -
After Shipping:
If your order has already been shipped, we are unable to cancel the order. In this case, you may proceed with a return after receiving the item, in accordance with our Returns Policy. -
Custom or Special Orders:
Orders for customized or special request items cannot be canceled once placed.
To request a cancellation, please email us at one-tinted@outlook.com with your order number and cancellation request.
We will confirm the status and process accordingly.
Refunds will be issued to your original payment method. Please note that it may take a few days for your bank to process the refund.
Shipping fees (if any) are non-refundable, unless the return is due to a defective or incorrect item.
Defective or Incorrect Items
If your item arrives defective or incorrect, please contact us within 7 days of delivery.
We’ll arrange for a replacement or refund at no additional cost to you. In some cases, we may ask for photos or videos to help us assess the issue.
Restocking Fee
A restocking fee of 10-15% may apply for returns that are not due to defect or our error. This fee helps cover repackaging and processing costs.
Contact Us
For any questions or concerns regarding our return policy, please reach out to us at one-tinted@outlook.com or +6011-72278496 . Our support team is here to help!