Exchange Policy
Eligibility for Exchange
Exchanges are available for items that are defective, damaged, or incorrect upon arrival.
The item must be in its original packaging, with all accessories, and in unused condition.
Items that show signs of use, wear, or damage caused by improper handling may not be eligible for exchange.
Exchange Timeframe
You may request an exchange within 14 days of receiving your order. Requests beyond this period may not be eligible for exchange.
Exchange Process
Submit a Request: Contact our support team at one-tinted@outlook.com or call us at +6011-72278496 to initiate an exchange. Please include your order number and details about the issue (photos are helpful).
Approval: Our team will review your request. If approved, we will provide instructions on returning the original item and obtaining the replacement.
Return Shipment: Ship the item back to us using a trackable shipping method. Shipping costs for returns are typically covered by the customer unless the item arrived damaged or incorrect.
Receive Replacement: Once we receive the original item and confirm it meets exchange criteria, we’ll send your replacement product.
Exchange Fees
Domestic Exchanges: Shipping for the replacement item is free for domestic orders if the product was damaged or incorrect.
International Exchanges: Customers may be responsible for return shipping fees and any customs duties related to the exchange.
Non-Exchangeable Items
Certain items may be excluded from exchanges, including:
- Gift cards
- Clearance or final sale items
- Accessories like cables or chargers (unless they arrived damaged or incorrect)
Defective or Damaged Items
For gadgets that arrive defective or damaged, we’ll work to resolve the issue promptly. Please contact us within 7 days of receiving the product to initiate a replacement or exchange.
In some cases, we may ask for photos or a video showing the issue to help us better understand the problem.
Contact Us for Assistance
For any questions about our exchange policy or assistance with your request, reach out to our support team at one-tinted@outlook.com or +6011-72278496.